You will have 14 days to drop off the item with your local carrier after creating the return label.
You will be responsible for paying the shipping costs when returning items. Shipping costs are non-refundable.
No, BONIBIMI is not responsible for paying any fees or taxes related to the return of purchased items.
Any items returned to BONIBIMI that are subject to unpaid taxes will be refused and held by the postal service until payment is received.
No, BONIBIMI will not have access to items held by the postal service awaiting payment of taxes and fees.
Make sure to securely package the items for return.
Yes, but please contact customer service before returning any item for further guidance.
For more information, you can contact the customer support chat.
Products must be returned unworn, unwashed, and in their original condition, with all tags and liners still attached and in the original packaging as received.
We reserve the right to refuse returns that show signs of wear or do not meet the stated criteria.
Yes, returns will be subject to a $10 return shipping fee, which will be deducted from your refund.
The return inspection process may take up to 7 business days from the date your return tracking information is delivered.
You will be notified if your return has been accepted or declined after the inspection.
If your return is accepted, the refund will be processed and applied to the original method of payment.
Refunds may take 3 to 5 business days to appear in your bank account, due to varying processing times by financial organizations.
If your return is declined, you will be notified, but the specific policy for declined returns has not been mentioned.
You will receive a notification informing you if your return has been accepted or declined after the inspection.
No, shipping addresses cannot be changed. We will only ship to the delivery address entered when the order was originally placed.
No, we cannot redirect orders to a new address after shipping. The order will be shipped to the original delivery address.
Please ensure someone is available to receive the package at the original delivery address. If the package cannot be delivered, it will be handled according to the carrier’s policies.
No, we do not make exceptions. The shipping address must be confirmed correctly at the time of the order.
Our customer service hours are Monday to Friday, from 9 AM to 6 PM, Portugal time.
We can help answer questions about our products, shipping, returns, sizing guides, delivery dates, or any other inquiries you may have.
Yes, our customer service can provide assistance with sizing guides.